How do I delete or edit a message?
Whether the message is awaiting moderation or is already in the stream of messages : you can always correct it or delete it.
1. Message awaiting moderation
If moderation is activated, all messages sent by your participants will arrive in the Moderation sas. For more details on how it works you can check the following article : how do i stop moderating messages ?
- Double click on the message or click on the « Edit » button
- Click on the delete button to eraze the message permanently from the moderation sas.
2. Message in the stream :
1) Click on the three little dots button:
2) You can then choose to delete or edit the message if needed.
Note : deleted messages are not lost. They remain accessible in the data exports (Excel files) of your platform.